Shipping and Return Policies

Did you know orders over $250 (not comprised of IEW products[1]) receive a 10% discount?

 

Did you know Classical Conversations now offers FREE Priority Mail Shipping to military bases[2] once an order reaches $100?

 

 Shipping Options

  • Priority Mail via US Postal Service. Requires mailing address (street or post office box) for shipping. Priority Mail does not qualify for free shipping unless the package is shipping to a military base. Priority Mail is advertised as 2-3 days for delivery; some customers have reported experiences of 4-5 days. Please remember, choosing Priority Mail Shipping is choosing a faster shipping method. This does not speed up the charging or processing time. Choosing Priority Mail Shipping does not guarantee the order will go to the Shipping Department the same day it is placed.


  • UPS SurePost Shipping. Combined UPS and US Postal Service delivery. Delivery can take 2-7 days. Shipping costs are based on an actual rate system. This means that when we ship your order via UPS SurePost, we will be charging the actual rate of the carrier based on the distance from our warehouse in West End, NC, and the weight of the order. UPS SurePost Shipping is FREE on online orders totaling $175 of shippable items.*[3][4] We can only apply free shipping to UPS SurePost orders.


    • UPS Overnight and Second Day Air Shipping. Overnight means the package will arrive at your designation one day after the order leaves our warehouse. Second Day Air means that the package will take two days to arrive at your address after it leaves our warehouse. UPS does not consider Saturday or Sunday in the calculation of "two days" or "overnight," nor do they consider the day it leaves our warehouse as a traveling day for Second Day Air. Choosing UPS Second Day Air or Overnight Shipping does not guarantee the order will go to the Shipping Department the same day it is placed.

    NOTE: Delays of up to three days can occur if the billing information does not match exactly what the bank has on file for the credit card used for payment, or if the name of the Essentials Director is omitted when ordering an Essentials of the English Language Guide.

     Back Orders

    Should one or more of the items you order be out of stock, we will ship the back orders as soon as those products arrive in our warehouse. Classical Conversations-branded products on back order will ship via the original method chosen by the customer. Other vendor products on back order will ship via UPS-SurePost. If you have a Classical Conversations-branded product and a vendor product on back order and they can be shipped together, we will use the original shipping method as chosen by the customer.

     Return Policy

    If you are not satisfied with your purchase through our online bookstore, Parent Practicum, or book event, you may return your unused materials (such as books and unopened CDs and DVDs in salable condition), if the item is not a close-out item, within 90 days of the purchase for a full refund of the purchased price and any applicable sales tax. However, shipping costs are not refundable.

    Items that cannot be returned:

    • Pearson Practice Test Materials
    • Downloadable items such as MP3s, PDFs, eBooks, and iPad Apps
    • Opened CDs, DVDs, and tin whistles, unless you received them in damaged condition
    • Close-out items, which are as-is purchases, with no refunds or exchanges

     

     Group Orders & Discounts

    If you return an item from a group order, please include the name of the person who placed the order in the notes section of the Return Information Form.  All refunds will be issued to the original purchaser on the order.

    If your order qualified for a discount, you will receive a refund for the discounted purchase price of the item on the order.

     Exchanges

    Classical Conversations materials may be returned for an exchange as long as the item follows the guidelines of our return policy above.  Please include the item you would like in exchange for your returned item in the notes section of the Return Information Form.  A new order will be created and your return credit applied.  A Customer Service representative will contact you to complete your exchange. 

     Damaged & Defective Materials

    If any of your Classical Conversations materials are received damaged or defective, please contact Customer Service at customerservice@classicalconversations.com.  We will contact you to send a replacement for your defective or damaged items. 

     Contact Us

    Please contact us regarding a return by emailing customerservice@classicalconversations.com. A Customer Service representative will contact you with a Return Information Form to include with your returned items.

     Shipping Your Return

    Please pack your return so that the potential for damage will be minimized. We recommend that you consider insuring your package as Classical Conversations is not responsible for loss or damage of your items that occur during return shipping.

    CLICK HERE TO DOWNLOAD THE RETURN INFORMATION FORM

    Please fill out the Returns Information Form and include it with the items you are returning and mail to:

    Returns c/o Classical Conversations
    255 Air Tool Drive
    Southern Pines NC 28387

    If your original order received a quantity or shipping discount and the return amount reduces the total order amount below the discount thresholds, the appropriate shipping costs and/or discount will be deducted from your refund.

    [1] IEW products are not considered in the accumulation of the order to reach a subtotal of $250.00, nor are they eligible for the 10% discount of orders over $250.00

    [2] Address must be an APO or FPO address to qualify for free Priority Mail Shipping to military bases.

    [3] PDF downloads, gift certificates, and other non-shippable items do not apply toward the $175 order for free shipping.

    [4] Free shipping discounts do not apply to international orders or shipments to Hawaii and Alaska. For these areas, actual shipping rates will be applied and charged to the order.

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